Shipping policy

Processing time

Orders are dispatched within 1–2 business days. You'll receive tracking details by email once your order ships.

Delivery times

• Metro areas: 2–4 business days
• Regional areas: 4–7 business days

Delivery times are estimates and may vary during peak periods or due to carrier delays.

Shipping costs

Shipping is calculated at checkout based on your delivery address. Free express shipping applies to orders over $100 within Australia.

Where we ship

We currently ship Australia-wide.

Damaged or lost parcels

If your order arrives damaged or doesn't arrive, contact us at customerservice@wateressentials.com.au and we'll sort it out.

Questions

Email customerservice@wateressentials.com.au — we usually reply within one business day.